cid data entry assistant

JOB PURPOSE:

The incumbent in this position is responsible for handling the State Police data entry following the hotel procedures and our service standards, ensuring State police records are accurate.

KEY ACCOUNTABILITIES:

•  Follow all guidelines and standards of the CID authorities on the online computer system
• Checking in and out all guests in the CID system
• Placing remarks for regular guests who do have a scanned passport copy on file.
• Know the standards and put them into practice in his daily work, thus actively pursuing the hotel’s objectives.
• Guarantee the tidiness and cleanliness of the reception area.
• Obtain all the relevant information from the previous shift, including the volume of business, special guests, tasks to be clarified and to be completed and special events.
• Take regular part in meetings and shift handovers.
• Cooperate with employees from all departments, in particular Reservations.
• Check in and check out  for guest names in the CID report taking account of the established government standards 
• Follow all Front Office Policies and Procedures
• Carry out administrative tasks (sorting in and sorting out of vouchers, etc.)
• Take over any other tasks and special projects which arise in the course of business.
• Create a shift end report of all information feed into the CID system
• A further duty is maintaining an appropriate standard of tidiness in the building and of dress.
• Know the emergency equipment on the telephone switchboard, how to use it and what to do in cases of emergency.

Job-Specific Knowledge & Skills:

• Typing Arabic & English
• Flexibility in the scheduling
• Initiative
• Teamwork/ Cooperation
• Interpersonal skills
• Fluency in local language – Arabic
• Fluency in English