customer service officer

Job Description:

To receive the customers in the workshop and handle the telephone board to facilitate proper customer reception and better communication-flow.

Key Responsibilities:

• Greet and meet visitors with courtesy, directing them to the relevant person
• Efficient and courteous in handling of telephone calls, ensuring clear verbal communication, provide necessary information/guidance to caller and transfer the call to the relevant person, or if required take clear concise message and pass message on
• Attend to customer inquiries on phone or personal regarding Workshop timings, telephone numbers, locations, etc.
• Normal inquiries are handled by the job holder herself/himself. In case technical information or any other serious nature, the inquiries are directed to the concerned person for their handling.
• Call the customers for reminding & confirming the timing of the booking. Look up the web site for all the booked cars for any pending recalls and adding it to VRF.
• Calling the customer who missed the booking and reconfirming another date. Carrying out booking on abs module.
• Generating report on booked and walk-in customers. Calling customers based on reports from parts on VOR parts availability and booking appropriately.
• Overview of reception area. (Coffee machine, lights cleanliness etc.).
• Maintaining records of courtesy car movements.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Minimum Qualifications and Knowledge:  SSC or equivalent.
• Minimum Experience: 2-3 years relevant experience in a reputed organization.