Responsible for welcoming guests & VIPs at the airport and making all the necessary arrangements with regards to all services visas and transportation.
Must ensure that guests are met on arrival at the airport.
Representing the company and display a good impression which should emphasize an exceptional guest relations service by establishing a smooth arrival and good experience at the airport.
Responsible to assist the guests in terms of queries, issues, information required by them.
Provide special services for large groups and work closely in handling vips with extra customer service and care.
Maintains a professional image by following the protocol of paging for guests.
Making sure that all services the Marhaba services are handled properly.
Ensure proper handover of guests to their assigned transfer.
Implement necessary controls and ensure compliance with the airport rules and regulations.
Maintain a list of all important contact numbers (airport, hotels, and suppliers)