Back office group leader

About Al-Futtaim IKEA

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

About You

You are driven to exceed your goals. You are inspired by working together in fast paced and complex environments.You are interested in people’s everyday life at home and in home furnishings.

What's more, we believe that you have the following knowledge, capabilities and motivation:

• Post Graduate
• 3-4 years relevant experience, retail preferred
• Computer literate
• Analytical Skills
• Good Communication Skills
• Problem Solving Skills

About the Role

You are responsible for the management, and administration of all tasks that been assigned by the Home Delivery Manager in order to ensure flexibility in the department and meet customer expectation regarding the process of delivering the products and assembling them in short period.

Key Specific Accountabilities:

Operations

• Assist the Home Delivery Manager in controlling and managing the execution of pre-determined tasks within the home delivery department.
• Ensure to maintain resoluation time of cases and complaints as per bench mark
• Collaborate with Call Centre to reduce the root cause of complaint by gap analysis.
• Prepare appropriate plans and schedules in order to meet Deliver and Assembly needs/In field service providers.
• Ensure that goals and strategy is implemented as per time line
• Assist the home delivery manager in preparing the annual budget for delivery/ assembly needs and goods flow based on the projected annual sales targets provided.
• Maintain the KPI reports and preparing an action plan for those areas of concerns.
• Prepare plan to increase the productivity of service providers

People Management and Development

• Motivate the home delivery staff towards achievement of work objectives. Support the home delivery team to achieve their objectives by ensuring they understand the company business plan and objectives.
• Be Train the Trainer for the HD department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings.
• Support the home delivery manager in managing the team by participating with their recommendations during the Probationary period reviews and annually reviews.
• Monitor attendance of the home delivery co-workers and monitor sickness and other absences levels.

Financial

• Act as administrator and be a super user for analysing the data

A few more things for you

Interest? Then please join us for a rewarding career journey!

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.