Business analyst

kEY ACCOUNTABILITIES:

• Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes not tasks
• Assists in planning and strategy to maximise the revenue potential from Service operations to meet the Net Sales, Gross margin & net profit objectives.
• To implement the Principals Dealer standards on Systems and processes for achieving compliance and adopting best business practise.
• Ensures that Reception area is well managed and operates smoothly for high level of efficiency and customer satisfaction.  Depute for Service Manager in his absence for continuity of workshop operations
• Develop good human relations and understanding with co-workers.  Provide job related assistance and advice from time-to-time.  Ensures he is updated on policies and systems and provides on-the-job training to the co-workers voluntarily
• To adhere to product concern handling and escalation process to achieve timely resolution and customer satisfaction and ensure staff are technically updated of the developments.
• Interact with the shop floor Foreman on a daily basis to know the workshop loading.  Pre-booking accordingly to ensure workshop efficiency and at the same time to prevent undue delay to vehicle delivery.
• Responsible for ensuring service processes are efficient and customer complaints are managed by promoting standard sales procedures to the sales team members

JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job

• Plays a crucial role in identifying new business opportunities within the region to ensure that budgeted service revenue targets are achieved every month.
• Lead and  develop a strong performing team capable of achieving changing customer expectation levels by achieving target CSV scores
• Demonstrates people skills and knowledge of products which play decisive role in crucial and critical customer handling in cases where his involvement becomes imperative.
• Maintenance and upkeep of the workshop equipments to maximise utilisation and minimise downtime. Initiate procurement of additional equipments in line with business growth.

. QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge:

Diploma or Bachelor of Automobile /Mechanical Engineering.

Minimum Experience: 

5 to 8 Years overall experience with automobile dealership – Out of which a minimum 3 years   in Service Dept. at managerial role.

Job-Specific Skills:

Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, KPI driven customer focused operation, leadership

Behavioural Competencies :

People oriented, strategic and analytical, honest and responsible, cultural sensitive and  sound work ethics.