Cashline team leader

About You

You are driven to exceed your goals. You are inspired by working together in fast paced and complex environments. You are interested in people’s everyday life at home and in home furnishings.

What's more, we believe that you have the following knowledge, capabilities and motivation:

• Commerce/ Accounting background an advantage
• 2-3 years’ experience in handling till transaction
• Mathematical, Organisational and Customer Service Skills

About the Role

You are primarily responsible for supporting the cashiers to carry out the transaction correctly and safeguarding the company against any loss with a high focus on Customer Service.

Key Specific Accountabilities:

Financial

• Receive, count and sign off for cash float for the day form the Accounts Department.
• Ensure that the cash and coins are organised properly as per their denomination in the till.
• Prepare reconciliation document at the end of the business day accounting for all transaction. All errors to be pointed out and look to be rectified.
• Ensure that the transaction is timely and efficient, and there are no delay.
• Ensure balance between Waiting Times and coverage.
• Ensure Que management derived efficient Cashline system
• Collaborate with Finance to get the control on discrepancy

Operational

• Ensure that the cashiers are trained and no item goes through the check out point without being scanned and accounted for.
• Check that the company is not subject to any fraudulent currency or a loss thereby.
• Check customer trolley in a polite manner so as to ensure that all items have been scanned.
• Ensure the waiting times are maintained as per the business plan
• Ensure that the Retail Pro system used by the cashiers is operational and has been updated with latest product information
• Ensure that all the relevant instruments for the smooth operation of the cash till are available i.e. the rolls for the credit card, belt is working, printer is working, documents for credit notes and other stationeries.

People Management and Development

• Motivate the cashiers towards achievement of work objectives. Support the team to achieve their objectives by ensuring they understand the company business plan and objectives. 
• Be Train the Trainer for the cash department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings.
• Support the check out manager in managing the team by participating with their recommendations during the Probationary period reviews and annually reviews.
• Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system. Monitor attendance of the cashiers and monitor sickness and other absences levels.
• Ensure that the cashiers are providing an excellent customer service and acknowledge the customers in line at the till

A few more things for you

Interest? Then please join us for a rewarding career journey!

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.