Experience   8  years of specialist technical experience, ideally within an IT Service and Support Management and customer facing environment A minimum of 5 years managing a large Desktop Support environment at Level 2 A minimum of 5 years managing large technical and/or Engineer Teams Consideration will be given to those not holding a degree level qualification but that have more than 10 years' experience, including a strong background of managing large desktops environments at level 2(7 years +) and experience of managing large technical and/or Engineer teams (7+ years) Knowledge Knowledge of Microsoft, Windows technologies  Knowledge of managing customer facing end-users  Technical Skills Management and operations User Support Infrastructure and Operations (end-user devices) Incident Management System installations and decommissioning Service Level Management

We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund and it has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1=Dh3.66. Besides generous travel benefits normally associated with an airline, this managerial role also has excellent leave and health care packages, accommodation, power and water paid for, along with transport benefits, life insurance and other employee benefits making the role attractive to high performers. By viewing the 'Dubai Lifestyle' section in the careers website you can also consider the many benefits of Dubai as a location to live and work in.