Role Details – Key Responsibilities and Accountabilities:

Operations:

•     Manage the day to day e-commerce fulfilment operations including last mile.

•     Lead picking, dispatch and last mile teams to ensure all activities are performed effectively and seamlessly.

•     Manage 3P delivery service providers.

•     Ensure coordination of operations team, commercial team and IT.

•     Monitor the production KPI’s and work towards continuously improving it.

•     Manage the ecommerce operations in compliance with policies established by CRF Majid Al Futtaim.

•     Contribute to the internal communication of the company strategy and objectives.

•     Understand, evaluate and problem solve for logistics, operations and other system process hurdles.

•     To anticipate the capacity requirements (materials, assets, human).

•     Manage customer service function with in the store.

•     Manage cash handling process.

Merchandise:

•     Sets appropriate control mechanism to ensure budget compliance and takes corrective measures when necessary.

•     Ensures budget compliance and proposes corrective measures when necessary. 

•     Ensure measures are taken to load goods on-time as per schedule defined by last mile department.

•     Proper packing of goods inside delivery crates to avoid damages for customer.

•     Adequate actions taken to maintain the cold chain of goods inside the operation and proper segregation of goods in delivery crate.

•     Accuracy of the delivery quantities with implementation of QC audit as per defined control by loss prevention.

•     Guarantee a clean and organized fulfilment area.

Finance:

•     Respects the procedures in accordance with the DOA.

•     Proposes and takes necessary measures towards continuous reduction of the operational costs.

•     Sets appropriate control mechanism to ensure budget compliance and takes corrective measures when necessary.

•     Ensures budget compliance and proposes corrective measures when necessary. 

•     Create Cost Per delivery awareness amongst the team and continuously working towards reducing it.

Functional/Technical Competencies

• Excellent team building and team leading skills in a fast-paced environment.
• Working knowledge of automated distribution and warehouse systems preferred.
• High level of problem solving skills and detailed oriented.
• Solid analytical skills, trouble-shooting skills; planning and organizational skills
• Excellent interpersonal skills, driving results in cross-functional team setting
• Target focused (setting, tracking progress & department support as needed)
• Team/collaboration based approach to decision making;
• Operational agility and nimbleness to adapt to changing retail environment
• Proven ability to automate processes and create efficiencies
• Proficient computer skills – MS Office, SAP, Salesforce, advanced Excel skills
• Excellent Communication and Interpersonal skills

Personal Characteristics and Required Background:

Minimum Qualifications/education

• Bachelor’s degree in E- Commerce or Business Administration

Minimum experience

• 5 to 8 years of professional work experience working in logistics and supply chain
• E-commerce Fulfillment and Last Mile Experience

Preferred Languages

• English (Full professional proficiency - Required)
• Arabic (Professional efficiency – Advantage)