Enrolment centre representative

About the Role

Job Purpose: 

As the first contact person in the GEMS Enrolment Centre, the customer service representative will relate courteously with visitors and welcome them to the Enrolment Centre. All enquiries will be dealt with knowledgeably and efficiently whilst maintaining a high level of customer service. In this position the customer service representative will develop prospects through inbound lead follow up and outbound calls and emails.

 Key Accountabilities:

• Provide accurate and comprehensive information about the schools, including the curriculum, education level and tuition fees.
• Offer guidance and assistance to parents through the student registration and admission process.
• Respond to telephone calls and enquiries courteously and direct calls to appropriate school personnel, using the School Referral System.
• Drive enrolments by promoting schools and summer programmes to prospective parents through conducting out bound calls.
• Provide information in regards to school programs, events, activities, and arrange school tours when required
• Maintain database systems of all visitors to the Enrolment Centre, plus referrals to schools.
• Work well in a team environment and initiate effort and energy beyond the typical work day, where the tasks require additional commitment.
• Assist with tasks assigned as and when required by the management team. Ensure reception working areas are presentable and clean at all times.
• Ensure the GEMS policies, procedure and codes of conduct are followed at all times. 

Expected Qualifications:

Qualifications in telephone operator’s practices, fax and telephone exchange systems

Proficient secretarial skills, and extensive experience with Word and Excel

Expected Experience:

A minimum of 3 year experience working as a receptionist or in a sales or call centre