Facilities manager

Job Summary

• The Senior Manager HFM is responsible for managing all aspects of Hard Facility Management Operations on site and ensuring the mall is proactively managed and maintained to a high standard.
• Ensures cost-effective facilities management of the mall to support the company’s strategic objective of achieving image for excellence by providing the necessary services.
• The Senior Manager HFIVI will report to the Mall Director of Operations
• The Senior Manager I-IFM, has four (4) direct reports (Electrical Manager, Mechanical Manager, Civil Manager and LEED Manager).
• Senior Manager HFIV1 will work closely internally with various TDM departments, namely: Retail Relationship, Retail Delivery, Marketing, Specialty Leasing, Media & Advertising, Multimedia & Production, FM Commercial Team as well as externally with different service providers.
• Development and implementation of a mall wide maintenance strategy.

Facility Management:

• Manages the mall to ensure that assets are proactively managed and maintained to a high standard.
• Inspects the mall on daily basis
• Follows op for tenant complaints and suggestions.
• Monitors supplier’s activities and alerts technical team when needed.
• Implements general Health & Safety regulations, site insurance and coordination between fit out contractors and FM / BMS.
• Project’s day to day technical operations and management including car parks.

Facility Strategy Management

• Maintains cost-effective facilities management of the mall and its surrounding assets
• Supports strategic objective of achieving energy management, environmental management and quality management.
• Ensures all Facility Management processes are documented and communicated in line with RPM and RCP guidelines.
• Ensures accurate tracking and filing of hard/soft copies of incoming/outgoing documents.
• Supports setting up & development of the department budget and managing it.
• Identifying & prioritising the needs for manpower aid equipment for allocated sites.
• Anticipates issues, prioritizes and plan team’s arid own tasks well to ensure they are completed within set deadlines.
• Operath: MS Management:
• Reviews departmental targets on an on going basis and report to departments head, by weekly reports on achievements.
• Plans, organises, implements and controls work procedures, schedules and maintenance programs to be followed by department’s various FM Assistant Managers / 7M Engineers to ensure each plan is delivered as targeted & established standards are met.
• Makes periodic & surprise checks of all assets under his jurisdiction and implement rigours preventive and corrective maintenance regime.
• Prepares plan for purchase of facilities maintenance vehicles, equipment & spare parts for referral to FM Engineers & purchasing department.
• Prepares weekly report of activity.
• Develop and implement appropriate KPI’s / Pi’s and CS F’s to maintain and deliver a world class facility.
• Requirements

Required Skills & Competencies

• Effective people management skills required.
• Good knowledge and commitment to quality management principles.
• Ability to adapt to and manage change.
• Strong ability to solve problems.
• Good organizational and forward planning skills.
• Excellent English Language skills required.
• Ability to communicate core message clearly and confidently to people across all levels inside and outside the organization.
• Good presentation & negotiation skills.
• Ability to identify employee strengths & weaknesses; coach and motivate them to perform well when team morale is low.
• An in-depth knowledge and implementation experience of PM/PPM, CBM and RCM2 methodology across major facilities.
• Previous employment in a Mall, Airport or large multifunctional facilities focused on retail provision.