Guest relations officer (female)

Join us as a Guest Relations Officer in Ramada By Wyndham Jumeirah. Under the general guidance and supervision of the Assistant Front Office Manager, Night Manager or Front Office Manager and within the limits of established Hotel’s and RAMADA Policies and Procedures, responsible for providing efficient, trouble free and courteous Front Office service to arriving and in-house guests.

The Front Office Receptionist shifts rotate 24 hours a day.

Candidate’s Profile:

• Preferably Eastern European.
• Vocational Diploma or Degree in Hotel Management. 
• Minimum 1 - 2 year experience in a 4 or 5 star luxury hotel environment.
• Working experience in Front Office field is added advantage.
• Additional language would be an advantage.
• Has good knowledge of Opera system; is able to operate key equipment, passport scanner, credit card terminals and other Front Office equipment.

Duties and responsibilities:

You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who can handle room blocking for the VIP arrivals bases on their preference. Prepares the VIPs' registration form. Submits reports of VIP arrivals, VIP departures and Arrivals by flight time. Inspects the rooms and ensures that all room amenities and placed inside the rooms prior to the guest's arrivals. Welcomes and assists guest to their rooms upon arrival. Increased guests retention and satisfaction. Willingness to go extra mile in giving services to the guest. By bringing your passion to work every day, we'll empower you to work as part of a team to anticipate our guests' needs and deliver a memorable service experience at front office and to assist front desk operation when needed. 

About the benefits:

This position offers a reasonable salary and package which includes; fully furnished shared accommodation, Walking distance to and from your place of work, uniform, laundry services, meals during working hours, medical coverage.

Should your CV be shortlisted as per our internal requirements and business needs, you will be contacted for an interview.