It coordinator

DESCRIPTION OF JOB DUTIES:
• Assist technical support staff in managing tickets to meet helpdesk service level agreement
• Assist project team in planning and implementation of special projects
• Assist in preparing technical and functional documentation for operating systems
• Respond to operational requests in a timely and accurate manner
• Develop performance and systems models, graphs, charts and specifications to systems staff when needed
• Ensure all staffs follow established standards and guidelines
• Analyze metrics to evaluate IT system performance and recommend improvements.
• Provide technical support to all employees
• Design, plan and execute training on the use of systems and networks
• Install and configure hardware equipment and software programs
• Oversee, track and measure system and network performance
• Perform troubleshooting and execute needed repairs
• Execute different maintenance activities when needed
• Review and develop security-related contract documents
• Work with other IT professionals to ensure upholding IT standards
• Perform other ad-hoc projects or tasks as assigned
REQUIRED SKILLS, EDUCATION AND CERTIFICATIONS:
• Bachelor s Degree in Information Technology, Computer Science or relevant field
• Min 2 years working experience in IT field or in help desk support
In-depth knowledge of a variety of IT systems, databases and applications
• Hands-on experience with troubleshooting and repairing complex IT issues
• Strong communication and interpersonal skills
• Strong attention to detail with fluency in English Language
• Any relevant additional certification (CompTIA Network+, CompTIA Security+ etc.) is a plus