Kitchen specialist

About You

You are passionate about selling and getting the best for the customer. You are driven to exceed your goals.  You enjoy working in a fast-paced and future-oriented environment.

You are interested in people’s everyday life at home and in home furnishings.

What's more, we believe that you have the following knowledge, capabilities and motivation

• High School/Trade School Graduate.
• 3 to 5 years in a similar role.                                           
• Strategic Planning and Analytical Skills
• Effective Communication
• Excel competence
• Customer Focussed
• Individual Accountability
• Personal Leadership
• Teamwork

About the Role

You manage the kitchen department for an IKEA store and ensure that all operational objectives are delivered taking into account quality, quantity and cost through development and execution of tactical and operational initiatives. You make appropriate business recommendations based on the analysis of daily/ monthly KPI’s. You support the sales departments ensuring that customers are provided with the highest possible service level (in line with IKEA standards) to achieve the pre-defined yearly sales targets.

Key Specific Accountabilities:

Commercial

• Actively promote the Kitchen Design Service in order to increase sales and promote Add On Sales.

• Conduct surveys to gauge the in store customer shopping experience and external competitor monitoring to recommend strategies that fill any gaps in the market.

• Schedule Customer appointments. Monitor and keep track of all customer appointments to ensure the highest possible service levels on waiting times for customers.

• Liaise and follow up with Range department. Track stock levels (Overstock / Outgoing / Concrete and Ageing stock) and make recommendations to the range department on order quantities required to achieve the sales targets.

• Liaise with Home delivery and assembly. Audit all kitchen designs with the home delivery and assembly teams and the kitchen designers before dispatching stocks to the customer`s home. Arrange for home visits and conduct follow up on all kitchen jobs.

People Management and Development

• Staff training and development. Ascertain that all staff is competently trained on the design system (IHP 2) and the kitchen range (NAVISION) and receive adequate development support to secure the store performance and succession needs.
• Manpower planning. Prepare plans, set productivities and supervise the kitchen designers to ensure highest levels of work efficiency within the budgeted productivities, motivation and control all the budgeted cost.
• Scheduling for the kitchen department. Create and submit all schedules for the kitchen designers based on the coverage needed for peak and non peak sales day. Plan annual leave for the designers based on the commercial calendar

Financial

• Prepare annual business plan and budget for the kitchen department (i.e workforce, budgets) and management information provided to support appropriate business decisions.
• Review and monitor daily and monthly KPIs and analyse reports on various measurable factors against benchmarked figures (i.e. reports relating to stock levels, stock ageing, top sellers, service levels with regards to stock availability, range analysis, manpower productivity, etc). Working with the team to create meaningful actions to achieve agreed goals
• Controlling costs through working in a lean, simple, cost-conscious way using good examples and solutions, and encouraging the team and colleagues to discover more effective ways of working.

A few more things for you

Interest? Then please join us for a rewarding career journey!

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application