National_call centre agent

KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes not tasks

Execute daily target of outbound calls in order to achieve required quota of service booking. Job holder should be able to answer customer enquiries about service schedules and related items, as well as generating accurate service notifications and customer data /system updates.

Attend to customer enquiries regarding car status, products, services, promotions, locations and contact details of branches. In case of technical enquiries, this needs to be referred in a timely manner to team supervisor

Courteously receiving customer concerns, and collecting relevant information in order to escalate to team supervisor

Convey a professional image of AFM by following set scripts and telephone etiquette standards.

To show flexibility and abide by assigned shift schedules, in order to maintain availability levels in the call centre, and ensure timely

response to customers, and welcome them with enthusiasm and courtesy.

Awareness of service rules and warranty conditions. As well as being updated with recent promotions in order to pass on accurate information.

. QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge:

• High School education
• SAP and CRM knowledge is an advantage

Minimum Experience:

• Minimum 2 years work experience
• Experience in an customer service or call center role is preferred.

Job-Specific Skills:

• Time management
• Work to deadlines
• Can work on own initiative
• Good communication skills
• Arabic speaking advantage but not essential

Behavioural Competencies :

• A team player
• Excellent Interpersonal Skills
• Cultural awareness
• Able to build strong relationships

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.