National_sales executive

KEY RESPONSIBILITIES: Specify the output required from the job. Identify not more than 7 Key Responsibilities & their performance indicators. NB-Focus on outcomes not tasks

Achieve and maintain the company prescribed standard sales policies and procedures

Achieve or exceed the allocated monthly sales targets.

Achieve or exceed CSV objectives, thereby ensuring maximum customer satisfaction and repeat sales.

Ensure that Company procedures are adhered in terms of handling cash and credit customers. This ensures safety of cash and minimal chances of any loss

Constantly improve selling techniques & customer handling skills

Sell F& I products like GAP, Protect Plus, PCP and Insurance

Sell Accessories and Paint protection system

- Maintain awareness of the automotive industry, update knowledge of product range, models, features and benefits
- analyze the market situation and identify customer needs
- Explore opportunities to sell our products and services.
- Continuously gauge management requirements and improvise or create reports to cater to them.

Take reasonable care for own health & safety and also take care that his or her acts do not adversely affect the health & safety of others.

Ensure quality of job to avoid errors/rework and take actions on customer concerns (internal/external) to improve operational ease and customer satisfaction

Comply with company QHSE rules and guidelines and SOPs and report all incident to the supervisorParticipate in Tool Box Talk meetings and undertake safety awareness trainings as provided by the company

Follow emergency & evacuation procedure of the company

JOB CONTEXT: DEFINE ORGANIZATIONAL POLICY AND OTHER FACTORS THAT HAVE A CRITICAL IMPACT ON THE JOB

The role acts as the focal point to continuously promote the improvement of Customer Service in Honda.  A close liaison is maintained between all departments and all personnel are involved in the process to create a “Quality Service Culture”.    The role aims to ensure that the customer experience is a positive one and the job holder is empowered to make appropriate customer focused decisions where problems have occurred so that we create customers for life.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge:

1. Strong English communication skills
2. 1-2 years, experience of cash and cheques handling positions
3. Strong mathematical approach
4. Proactive, hardworking, motivated approach
5. An understanding of IT systems such as Fastrack would be advantageous.