National_technical support engineer

KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes not tasks

Description of the Accountability

1.Technical/Repair Support

Provide prompt Technical support to clients.

Conduct and conclude productive and effective Early Detection Early Resolution activities.

2.Support to Principles

Conduct and complete implementation of new projects, product evaluation, Special Service Campaigns.

Ensure timely and accurate reporting of technical problems by collecting information and service activity to the Principal to enhance product quality. 

4.Support Police/Govt Bodies

Counterfeit parts investigations, liability cases and case resolution

JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job

• Robust and thorough understanding and execution of “Hi tech” diagnostic principles, methods and procedures.
• Application of non-destructive testing and inspection of all electrical, safety, communication, powertrain, NVH, HVAC and mechanical systems.
• Ability to effectively use SST’s, diagnostic tools.
• The ability for possible liability inspections (airbags, stability control systems, FH and brake system).
• Support Customer Relations Dept., Sales & Marketing, Fleet and Parts.
• Support External and Internal Customers with continuous improvement mind set in achieving Customer Satisfaction and product improvement goals.

JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job

• Robust and thorough understanding and execution of “Hi tech” diagnostic principles, methods and procedures.
• Application of non-destructive testing and inspection of all electrical, safety, communication, powertrain, NVH, HVAC and mechanical systems.
• Ability to effectively use SST’s, diagnostic tools.
• The ability for possible liability inspections (airbags, stability control systems, FH and brake system).
• Support Customer Relations Dept., Sales & Marketing, Fleet and Parts.
• Support External and Internal Customers with continuous improvement mind set in achieving Customer Satisfaction and product improvement goals.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge: Mechanical Engineering

Minimum Experience: 2 years working experience.

Behavioural Competencies:

• • Integrity
  • Analytical
  • Customer Orientated
  • Hi level of quality Communication – written and spoken
  • Computer literate
  • Teamwork
  • Planning and Organizing
  • Assertiveness
  •  Task Orientated

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