Operations specialist

Operations Specialist - Toyota - Al Futtaim - Dubai 

Reporting to: Business Process Operations Manager

Department: Toyota Retail Aftersales

The core purpose of this role is to ensure effective implementation & execution of plans & strategies designed by Business Process Operations Manager across all 12 dealerships in UAE. This role will identify a Task Force Team (subject matter experts from the dealership) to support & achieve the plans established for key business improvements that will drive customer delight & revenue KPI’s.

Study Operational inefficiencies: Identify & work closely with the BPO Manager to deploy a Task Force with actions to improve productivity, efficiency & cost management for counter measures

Visualisation: Responsible for compliance by all 12 branches & Retail Obeya Head Office Room as per BPO Manager Visualisation Program.

Support Toyota Motor Corporation (TMC) Program: Work closely with dealerships to ensure compliance of TMC requirements & standards for activities such as Kodawari, Express Maintenance(EM), that drive revenue & customer service standards.

Training requirements: Identify associate needs based on all the Operational exposure & projects.

Requirements for Application:

Degree from a reputable University.

Minimum 2-3 years’ experience in a similar role.

Excellent MS Office skills.

Outstanding presentation skills with worksheets

Confident & strong implementation drive.

Strong leadership and people management skills

Capability of working on several projects at the same time.

Relentless strive for excellence.

Toyota Motor Corporation background preferred.

(REF: AW)

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