Parts sales representative

Key Responsibilities:

• Handle complete parts sales process of walk-in and telephone customers from enquiry to sales order process to achieve monthly budgeted net sales.
• Responsible for credit customer’s follow-up of payments as per credit terms and conditions granted to the customers.
• Ensure to communicate and consume parts ordered on urgent orders as soon as parts received.
• Collect retail customer data and feedback in the given format and convert them to service to generate additional revenue of labour and recalls.
• Ensure sales orders, purchase orders, deliveries, cash collection, cash deposits are closed on time as per company standards and documents are filed for records.
• Assist warehouse team with monthly perpetual inventory to maintain stock inventory with no discrepancy during annual stock report.
• Follow customer service values and achieve CSV targets to surpass in meeting the needs and expectations of the customers.
• Take reasonable care for own health & safety and also take care that his or her acts do not adversely affect the health & safety of others.
• Ensure quality of job to avoid errors/rework and ensure customer engagement by taking actions against customer complaints
• Comply with company QHSE guidelines and SOPs and report all incidents to the manager
• Participate in Tool Box Talks and undertake safety awareness trainings as provided by the company
• Follow emergency & evacuation procedure of the company

Qualifications, experience & skills:

Minimum Qualifications and Knowledge:  You will be undergraduate or having Post-Secondary Diploma in Auto or Electro Mechanic Specialty.

Minimum Experience:  A minimum of 2-3 years experience within spare parts operations, preferably at an automotive parts sales counter, familiarity with safety standards during work for people, machines and material

Job-Specific Skills: Communication skills in English / Arabic, Good interpersonal skills, Good in MS Office, Well –versed in EDOL

Behavioural Competencies: Ability to speak, write and read English to deal with supervisors and customers. PC literate; knowledge of SAP preferred; relationship builder; the ability to build and maintain friendly, warm relationships with customers, good listener