Patient coordinator

Customer ServiceAbout the Role

• Greet clients and create a warm and welcoming environment
• Provide information on services and schedule meetings where necessary with the Client Relations Consultants for further information on treatments offered, i.e. hair transplant and aesthetic procedures
• Manage all incoming clients and phone calls in a professional manner
• Ensure the highest level of customer service is provided at all times
• Introduce clients to the treating specialist at the time of their appointment
• Ensure the clinic is neat and tidy at all times
• Manage the clients and waiting area in an effective and professional manner

Reception/General Administration Duties

• Manage all incoming phone calls in a professional manner
• Schedule all client consultations and appointments
• Manage the daily schedule of the clinic and all bookings
• Ensure all Clinic Staff are continuously advised and updated on appointments, cancellations and any  rescheduled appointments
• Ensure all paperwork is prepared, recorded and filled accordingly
• Perform any adhoc duties as required to assist in the daily clinic operation
• Ensure all client information is kept confidential and any sensitive information is protected at all times

About the Requirements

Minimum Qualifications and Knowledge:

No formal qualification required, although a Diploma or Bachelor Degree is desirable.

Minimum Experience:

5+ years working in a role with a high level of customer service experience essential

Experience working in a fast paced environment