Restaurant & cafe team leader

About the Role

You will support your manager to fulfil the purpose of our function and the development of the IKEA business in the respective area of responsibility, such as production, the IKEA Restaurant, co-worker restaurant, Swedish Food Market, IKEA Bistro and IKEA Café. You will strive to make people smile while providing irresistible food offers in a welcoming atmosphere that gives our customers a good reason to return again and again.

You are in line responsible during the work shift when the manager of the area is not present, lead by example, but do not have any direct reports or conduct development talks. You spend at least 80% of your working time on the floor, listening, acting, helping and supporting customers and co-workers.

Key Specific Accountabilities

Customers

• Ensure our customers are always in focus and strive to make them smile, meet and serve our customers showing empathy and care, willing to listen and support them with an attitude based on the IKEA values.
• Lead by example and a good ambassador for the IKEA store in all contact with our customers, giving them a good reason to return again and again.
• Always look at your store through the eyes of our customers and walk the store regularly and have a daily dialogue with your customers to get continuous feedback about their experiences and to learn more about their needs and wants.
• Take immediate action to meet the needs of customers and give input on how to continuously improve our meeting with them. 
   

People

• Work with your manager to ensure all the co-workers in your area understand the IKEA Concept and key guidelines, as well as how these have an impact on their specific roles.
• Lead by example and support and coach your colleagues on the job so they can meet the needs of our customers and grow professionally.
• Work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure IKEA Food is regarded as a great place to work.
• Take an active role in your team and co-operate when needed with colleagues in other parts of the store.

Steering the business

• Work actively to make the IKEA store successful and high performing and capable of achieving sales growth
• Challenge costs by working in a lean, simple and cost-conscious way using and sharing good examples and encouraging your team to discover smarter ways of working.

Operations

• Ensure that the IKEA Quality and Food Safety Policies and routines are followed.
• Report any food incident, or potential incident, through CASY and inform your manager, contribute to creating a “safety first” culture where co-workers are encouraged to raise and discuss concerns and solutions.
• Ensure there is the right number of co-workers in the right place at the right time to run your area successfully.
• Work proactively to avoid bottlenecks and consistently improve customer satisfaction.
• Ensure the daily operational routines and actions set out by your manager for the area are implemented.

A few more things for you

Interest? Then please join us for a rewarding career journey!

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