Retail sales representatives

About You

You have a passion for selling and eagerness to want to help customers. You enjoy working in a fast-paced and complex environment. You have the willingness in transforming IKEA to be the world’s leading home furnishing retailer

What’s more, we believe that you have the following knowledge, capabilities and motivation:

• Live and share the IKEA values every day

• Secondary Education

• 3 to 5 years in a similar role

• Customer Focus

• Initiative

• Sales Driven

• Fluency in Written and spoken English

About the Role

You establish rapport and credibility in assisting customers to purchase the company’s product range whilst at the same time maintaining the company’s standard of merchandising and ensuring stock availability to achieve sales target set by the company by going the extra mile to exceed expectations.

Key Specific Accountabilities:

Commercial

• Promote the sales of products by spotting and seizing sales opportunities, offering alternatives solutions to problems and suggesting add on sales in order to achieve the established sales target.
• Suggest means of improving sales as well as determine “slow moving” or “non-selling” items and recommend sales action.
• Be up to date with changes in the products range such as new items or changes in existing item and keep the Sales Manager informed of any customer’s problems/comments on the product range and/or any gaps in the range

Operational

• Conduct daily detailed inspection of your assigned area so as to review the availability and positioning of price labels, product information tags and other communication media.
• Review daily stock level on all products in your assigned area and recommend orders to the Shopkeeper.
• Coordinate with Procurement Executive for information pertaining to stocks in his assigned area.

Customer

• Understand and sensitive in meeting diverse customers’ needs by initiating and developing effective way of building relationship with the customer thereby establishing trust and confidence.
• Maintain contact and advice customers on news or recently received items of interest as well as following up on quotations sent in an effort to convert to actual sales.