Sap cs crm functional consultant

Job Description of SAP CS + CRM Functional Consultant

Experience : 7 to 10 Years in SAP ISU CS& CRM

SAP ISU CS/CRM (Customer Service) Functionalities

Well versed in ISU -Customer Service Base customizing and configuration

Must have strong experience in SAP ECC 7.0 Customer Service (CS) integration with

rest of the SAP components such as Project Systems (PS), Finance (FI/FICA),

Controlling (CO), Logistics (SD/MM/PP)

Hands on configuration Knowledge in following areas:

Interaction Center

Move-in,

Move-out,

Service notification,

Service work order,

Disconnection/Reconnection, etc

Expertise Queues(TRFC/QRFC) handling and trouble shooting

Experienced in SAP IS-U Business Master Data /Technical Master data configuration

Should have hands on experience, architectural knowledge on SAP ISU-CS module

with specific focus on interaction with third party systems SYCLO and MRS

Well versed in Functional workflow designed

Knowledge in web service integration with SAP & in Mobile Application like Fiori

etc

S/4 HANA Customer Management implementation will be an added advantage.

Expertise in CRM WEB-UI Interaction Center, Complaints and Customer service

process

Hand on knowledge in CRM middleware configuration and trouble shooting

Should have hands on experience, architectural knowledge on SAP CRM module with

specific focus on interaction with third party systems IVR and CTI

Experienced in CRM Collection management WEBUI integration

IC web Client and SAP CRM Integration

Well versed in base customizing and WEBUI configuration

Module Expertise in CRM Sales and Service

Strong change management, business process mapping and re-engineering

experience required

Candidate must have good Interpersonal skills, analytical skills, Problem solving

skills and technical documentation skills.

One full life cycle implementation of SAP ISU CS/CRM is an additional plus.

Independently be able to work on project requirements in his/her specific work

streams with quality deliverables.