The Senior Manager Workforce Services is responsible for supporting the processing and maintenance of all Workforce in the Workforce Management System. This role plays a pivotal part in each step of the Volunteer Journey and the scheduling and rostering of the Event Workforce; with over 30,000 Workforce (mostly Volunteers).

Main responsibilities for this role include: 

- Work closely with the Volunteer, Training, Uniforms and Workforce Planning and Operations teams to determine policies, procedures, timeframes, and gather information necessary for the dissemination of event offers and invitations;

- Work closely with the Volunteer, Training, Uniforms and Workforce Planning and Operations teams to determine policies, procedures, timeframes, and gather information necessary for the dissemination of event offers and invitations;

- Develop policies and guidelines for Volunteer Assignments into Event Time roles;

- Develop policies and guidelines for the Scheduling & Rostering of Volunteers and Paid Staff to Event Time roles.

- To streamline all workforce processes in an efficient manner, to deliver an exceptional experience for the workforce member (particularly the volunteer workforce) and provide accurate MI for all department; 

8+ years of relevant experience as well as:

- A Bachelor's degree in a related field;

- Major event experiences;