With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world.

Sonder started a little over four years ago, and now has thousands of spaces in cities across the globe.

We're looking for someone who is overachieving, energetic, detail-oriented, highly organized, passionate about hospitality, and experienced in operations and supply chain management to join our team.

The Senior Operations Manager’s mandate is simple: Make sure our locations are jaw-dropping and take our guest experience to the next level. We're in the business of taking beautiful blank apartments and homes and turning them into incredibly well designed and functional "hometels". We’re growing quickly and need someone who is a project manager at heart. Someone who is able to handle the day-to-day management of our locations across Dubai to ensure all of our guests are happy. Someone who would innovate locally to create truly memorable experiences for our guests. Think of a hotel where the rooms are distributed across a city; they’re different shapes, sizes, ages, and styles, and we still want to offer hotel-like services. That’s what you’ll own.

At Sonder You Will

• Work closely with our General Manager to understand when new locations are coming online, and what is needed to make the location guest-ready
• Be a master of quality control and make sure we’re always delivering on the Sonder Promise
• Grow and manage a team of highly customer centric talent to be the face of your operation ensuring a high level of guest service, preparing personalized welcome packets and rapid responding to any guest needs
• Manage vendor relationships with a wide range of suppliers
• Manage the warehouse function
• Run an efficient process and consistently work to grow our bottom line through cost savings and creative solutions

What We Look For

• Significant professional experience in hospitality, operations, or customer support
• Incredibly hardworking and willing to do what it takes for us to reach our goals
• Great communicator and delegator
• MBA and experience in hospitality .
• Comfortable with spreadsheets and task management tools, particularly Google Sheets, Metabase & Tableau.
• A perfectionist, obsessing over all the details

We also have great benefits to make your life easier so you can focus on what you're best at:

• Competitive salary
• Generous stock option plan
• Unlimited vacation
• Annual free credits and discounts to stay in Sonders
• A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!

Depending on your location:

• Daily catered lunches
• All the coffee you can imagine
• Snack-filled kitchen