Service advisor | automotive aftersales services

About the Position:
We are currently looking for technically competent & performance driven Service Advisor to work with Automotive Aftersales Services UAE in Fujairah.  Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence.

As part of our Service team, you will be responsible for receiving customer vehicles for service and repair jobs and raising repair orders on our internal system. You will greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.

You will be assigned in a busy workshop environment where you will also be required to regularly follow-up with workshop controllers and technicians on vehicle status, updating customers regularly on progress and ensuring delivery of vehicles within proposed timeframe.

 
About You:
The ideal candidate for this role should possess a good general level of education and should have at least a minimum of 3 years’ recent experience in an automotive dealership as a Service Advisor. You should have the ability to provide established standards of Customer Service through diagnostic ability and assessment of repairs/maintenance. You should also be able to communicate effectively with strong analytical, communication and inter-personal skills with administrative competence. Arabic speakers are highly preferred!
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