Share this job business process operations executive (aftersales automotive)

KEY ROLE RESPONSIBILITIES

• Initiating non-tech trainings for all customer facing aftersales associates.
• To standardize & streamline processes within aftersales customer touch points.
• To initiate activities to enhance skills of associates (Annual Skill Contest etc.)
• To monitor recall activities and generate reports from DMS for analysis & accordingly advise actions
• To monitor service marketing activities
• To develop Service Menu pricing & review on regular intervals to stay in line with market.
• Monitor & support respective locations to achieve KPI’s.

MINIMUM QUALIFICATIONS, KNOWLEDGE EXPERIENCE & KEY COMPETENCIES

• University Degree or a Diploma from a recognized Institution.
• At least 5 years’ experience aftersales automotive.
• A results-oriented person with sound understanding of automotive dealer/distributor business processes.
• Demonstrated leadership skills and Strategic/Systems Thinking, Customer Orientation, Decisiveness.
• Excellent verbal and written communication skills, including the ability to convey ideas and positions clearly.
• Excellent interpersonal skills, with the ability to establish and develop relationships.
• Accountable for devising, planning and delivering a number of complex tactical initiatives in line with a financial, operational and strategic business plan.
• Business negotiation skills, Business acumen, Strategy, organizational & analytical skills.
• Highly organized and able to prioritize workloads and meet tight deadlines.