Shopkeepers - showroom

About the role

You are responsible for optimizing sales, profitability and development of the Showroom business in order to strengthen IKEA’s position as the ‘Top of the Mind’ Home Furnishing Store in the local market. You lead the Co-workers, provide support and develop them in order to create a strong and vital daily commercial drive in the Showroom whilst ensuring the presence of the proven IKEA retail system.

Key Role Specific Accountabilities

Operational

• Ensure the store is in a pristine condition at all times and has a strong commercial basic level in your business area during all opening hours (4basics as per IKEA standard).
• Together with the Com & In department, you secure that the IKEA store provides a commercial range presentation in your business area and that customers perceive IKEA as a competent home furnishing specialist.

Commercial

• Together with the Commercial team you ensure that sales forecasts of all products in your BA are adapted to the sales pattern so that the ordering process of goods leads to a healthy stock situation.
• Your secure that all products in your Business Area are displayed according to the merchandising basics (clean, price tag, well assemble, no damage) during all opening hours.

Customers

• Achieve the customer satisfaction goals set by the Showroom Sales Manager for your area (measured by IKEA Brand Capital and CSI)

People Management & Development

• Manage the selection, training and development programs for new co-workers.
• Coach, co-ordinate and communicate with Sales Co-worker in order to consistently improve sales.
• Provide the Showroom Sales Manager with feedback and their recommendations during the Probationary period reviews and annually reviews for the staff in the customer service department.