Shopping experience group leader

Key Specific Accountabilities
Operational

• Monitor the level and quality of Customer Service given by the team at the Information Desk area at the Store’s Entrance, the Telephone Operators and Playroom area.
• Support the Customer Services Manager to increase customer service levels by obtaining customer feedback and suggestions, collecting all the feedback from customers from different points in the store and collating report s to present to the store management team.

Customers

• Organize and ensure the safe, clean, friendly and courteous operation of the Children’s Playroom and Ball room areas.
• Ensure the shopping tools are filled across the store to ease the customer shopping in IKEA.
• Ensure there is a greeter at the entrance to handle yellow bags to all the customers.

People Management and Development

• Motivate and support the team to achieve their objectives by ensuring they understand the company business plan and objectives. 
• Be Train the Trainer for the department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings
• Provide the SE manager with feedback and their recommendations during the probationary period reviews and annually reviews for the staff in the customer service department.