Store manager | sports & lifestyle |

About the Role

The Store Manager is responsible for consistent operational excellence in the store and has full P&L responsibility and ensures Brand compliance for the store.  He/ She develops annual business plan for the store.  He / She creates a working environment which encourages Brand values, teamwork and delivery of the results and exceptional customer service. 

Store Operations

• Delivery of operational standards within the store in terms of Visual Merchandising, availability, customer service, stock maintenance, safety and security. 
• Maintaining Brand integrity through display standards.
• Ensure proper security control of stocks in the store through the implementation of agreed delivery plans and by following company procedures relating to stock movement. 
• Work with the merchandising team to ensure the availability of stock as well as identify and propose actions for slow moving / fast moving stocks for an efficient stock turnover.
• Ensure concerns and opportunities are addressed with the buying team with regards to ordering levels. 
• Make sure IT systems are up and running without any business disruption.   
• Ensure permits and licences required for all work are registered and renewed in a timely fashion in coordination with relevant Group parties and Government officials. 
• Planning, strategizing, accounting the stores sales and profits.
• Reviewing and evaluating monthly Profit and Loss Reports ensuring all other required reports are submitted to the Area Manager.
• Developing marketing and promotional plans to boost the sales and profit levels of the store in coordination with the Area Manager and the Marketing Department.
• Taking charge of product management like ordering, receiving, price changes, handling damaged products, and returns.
• Conduct daily floor walks generating positive sale driving actions and coach colleagues around conversion, basket drivers and profit optimisation.
• Utilised Working Week Framework to plan and execute store operations. 

Growth and Customer Service

• Ensure all employees are trained on customer service behaviours and exhibits them on the shop floor.
• Proactively monitors customer behaviour and feedback to increase service levels. 
• Works with customer research to identify any gaps or opportunities to increase service levels. 
• Set an example for the team to follow.
• Monitors the performance of competitors in the market and identifies opportunities and threats are addressed and actions are implemented with coordination of the Regional Manager and Function Heads. 
• Monitors the performance of the store and benchmarks for sales growth with the Store Management Team. 

People - Hiring, training and development

• Responsible for hiring, training, development of employees.
• Ensures a training calendar for the store. 
• Responsibility for ensuring staffing levels are adequate to effectively operate the store,   
• Motivating, supporting and monitoring staff performance in all aspects.
• Ensuring adherence to HR requirements and procedures
• Ensuring adherence to health and safety requirements and procedures
• Ensure a succession plan in the store for growth of talent and un-interrupted business operations. 

About You

Minimum Qualifications and Knowledge:  Graduate Degree

Retail and Whole sales experience

Motivated and can work towards set targets and KPI'S

Experience with and passion for sports or premium fashion brands

Commercial Acumen

Customer focus

Minimum Experience: +5 years of experience