Swedish food market & bistro group leader

About the Role

To work together with your team as well as your colleagues in the IKEA Food management team from where you will lead and manage the IKEA Swedish Food Market and IKEA Bistro to fulfil the purpose of our function by building business and people together. You will ensure we contribute to creating a positive final impression for store visitors that both enhances Swedishness and gives them an appealing welcome back offer.

Key Specific Accountabilities

Customers

• Ensure our customers are always in focus and strive to make them smile, meet and serve our customers showing empathy and care, willing to listen and support them with an attitude based on the IKEA values.
• Lead by example and a good ambassador for the IKEA store in all contact with our customers, giving them a good reason to return again and again.
• Always look at your store through the eyes of our customers and walk the store regularly and have a daily dialogue with your customers to get continuous feedback about their experiences and to learn more about their needs and wants.
• Empower and encourage your team to take immediate action to meet the needs of customers and give input on how to continuously improve our meeting with them. 
   

Commercial

• Together with your colleagues and manager you contribute actively in the development and implementation of a clear IKEA Food action plan for your store using the store business plan and country business plan. These are supported by input from growing IKEA together and the IKEA Food Direction & Strategy.
• Implement the range matrix to secure a strong IKEA Food range identity in order to distinguish ourselves from our competitors on the market.
• Co-operate with the Communication & Interior Design (Com&In) department and the Commercial Activity Leader/Local Marketing by actively contributing to and supporting all marketing and in-store activities
• Ensure that my team and I know our top-selling products, 3 Aces and 1 King, and that they are available and clearly communicated and displayed at all times.
• Plan and implement range changes in a simple and cost-conscious way. I ensure all co-workers taste and learn about new products before they are launched.
• Ensure vitality and Swedishness in the Swedish Food Market by working actively with activity areas, active sampling, combination offers and other activities that inspire and surprise our customers through engagement, learning and participation.
• Secure that the Swedish Food Market range is attractively presented and communicated, e.g. through story-telling, recipe cards, using the IKEA Restaurant & Café as a showroom and co-operating with Com&In.
• Co-operate with the Commercial Restaurant Manager to enhance the link between the IKEA Restaurant & Café and the Swedish Food Market. I take actions to promote cross merchandising/communication.

People

• A passionate leader who can bring business and people together and be inspired by the IKEA core leadership capabilities and strive to continuously develop as a leader.
• Committed to the development of my team and secure their training to ensure all co-workers understand the IKEA Concept and other key guidelines, and how they have an impact on their specific roles.
•  I empower, support and coach my co-workers on the job to help them perform better and grow.
• I work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure IKEA Food is regarded as a great place to work.

Steering the business

• Work actively to make the IKEA store successful and high performing, today and tomorrow and you do this by attracting visitors, achieving sales growth and reasonable profitability, ensuring the satisfaction of customers and co-workers, and excellent operational performance as measured through our defined Key Performance Indicators (KPIs).
• Utilise relevant reporting tools, such as StorePoint, the Functional Commercial Review, IKEA Customer Satisfaction Survey and VOICE, to develop the IKEA business, myself and my team.
• Challenge costs by working in a lean, simple and cost-conscious way using and sharing good examples and encouraging my team and colleagues to discover smarter ways of working.

Operations

• Work together with the Kitchen Production Manager in operating your area according to the IKEA Quality and Food Safety requirements, as well as other relevant legislation
• Implement and follow the IKEA HACCP plan to meet and secure your store’s requirements.
• Ensure that all food incidents, or potential incidents, are reported through CASY.
• Ensure a good sales forecast for my area, thus enabling proper supply planning, ordering, efficient goods handling and stock control.
• Act in accordance with the IKEA Sustainability Direction and work with my team to take actions that contribute to sustainability, such as waste management.
• Ensure that the shop and products displays are always fresh and look appealing and that daily work routines are in place.
• Take an active role in the IKEA Food management team and work cross-functionally utilizing the competence of your colleagues in other parts of the store as well as with IKEA in your country and encourage co-workers to do the same.